Virtual Business Solutions Blog

Present Day Customer Satisfaction

tvvbs — Tue, 18 Mar 2008 02:43:14 +0000

Where have all the caring people gone??? The lack of concern for the satisfaction of the customer amazes me on a daily basis. From pumping gas to dealing with cell phone companies, to the larger utility type corporations, it all boils down to the customer feeling like they are over a barrel. There is absolutely nothing worse than to have to write a check for services to a company that you feel “bullied” by.

What is customer satisfaction? When you are paying for or screening for the purchase of a product or service, how important is it for you to feel that you are the one important factor in the providers plan to earn and keep your business? There are many businesses out there that have that front person. The one who says everything it takes to make you feel that way at the start however, the true key in customer service is to KEEP that feeling throughout the business relationship. I personally see that as lacking in today’s business world.

I am interested to hear what it is that people find important to create their level of “customer satisfaction” when finding and dealing with businesses. What do you feel are key factors that build a satisfying customer/business relationship?

A list for businesses that I believe is crucial starts like this:

1 – LISTEN to your customer, I mean truly listen.

2 – Honesty, honesty, honesty – be willing to take on what you can and to give away what you cannot.

3 – Commitment and dedication to your customer’s goals

Feel free to add on to the list…

Until next week

“The talent of success is nothing more than doing what you can do, well.”

Henry W. Longfellow

What Could a VA do for YOU?

tvvbs — Tue, 11 Mar 2008 01:54:10 +0000

This is the start of a hopefully wonderful blog relationship. I look forward to sharing useful information, as well as learning from the information that my readers will share with me via comments. Welcome to my blog…

How many hats do you wear in your business? If you are at all serious about putting your business in a position to grow and thrive, you probably have no idea what the answer to that question truly is. What does your business do when you are spending all of your time constantly changing hats?

As a small business, or even as a large business still growing, there are always options available to help you increase your level of success, and your bottom line. What is that old expression about spending money to make money?

Understanding the concept of outsourcing to a Virtual Assistant is the key to understanding the benefits of the same. As a business owner, you have obviously placed a dollar figure on your time. Have you ever sat and thought about the daily tasks that you do at that price? If you were to figure out the cost of outsourcing the administrative tasks, as well as others, no doubt you would be able to see a decrease in the actual cost of those tasks, therefore seeing an increase in your bottom line, and… Isn’t that what being in business is all about??

A Virtual Assistant can offer a wide range of assistance.. explore, ask questions and see that a VA would be the perfect fit for your growing business….

This blog will be updated on a weekly basis with new topics. Please feel completely free to suggest topics, or even start them yourself, for discussion…. I look forward to your comments and input.. Have an awesome week!!!!